Capture interest after hours.
Take enquiries beyond office hours using the coverage and call routing agreed for your business.
In preparation · Planned January 2027
Novalure AI Phone Assistant
Your next customer could be calling right now.
Turn simple enquiries into customer opportunities. Our planned AI phone assistant answers questions, qualifies interest and prepares the next step—even when your team is busy or the office is closed.
For businesses across Ireland. Standalone service or a website add-on. Planned launch January 2027; scope and pricing confirmed before booking.
AI Phone AssistantConcept preview
The call comes in. The next step takes shape.
Illustrative service enquiry
Concept call flow · no audio playback- 01 / Answer
“I’m your AI phone assistant. What would you like help with?”
- 02 / Qualify
Ask about the service, location and preferred timeframe.
- 03 / Prepare
Capture contact details and a callback or appointment request.
An enquiry your team can act on.
Contact · Need · Next step
Appointment request: awaiting calendar confirmation.
Planned capabilities. Practical value.
Take the enquiry.
Prepare the sale.
Your team gets a clearer starting point: who is interested, what they need and what should happen next.
Put your knowledge to work.
Answer recurring questions using approved services, FAQs, documents and website information.
Know who to follow up.
Ask relevant questions and capture the details your team needs to assess each opportunity.
Move towards a meeting.
Take appointment requests. Book through a verified calendar connection once the calendar confirms the action.
Bring in the right person.
Prepare clear handovers when a caller needs your team. Transfer options depend on the agreed phone setup.
Keep the next step visible.
The planned CRM connection links conversations with contacts, leads, projects, tasks and appointments.
A phone assistant for your business
Your knowledge.
Your way of speaking.
Choose the greeting, language, voice and conversation flow. Agree the information it may use and when your team should take over.
Your greetingYour voiceYour languageYour call rules
Useful answers start with useful information.
Approved websites, documents, FAQs and service details form the knowledge base. Content and access are set for each customer and project.
Built around the enquiries you receive.
Job enquiries for trades, first-contact questions for service businesses, guest requests for hospitality or property enquiries for estate agents.
More context. A clearer conversation.
Capture the request and contact details so staff can follow up with the information already prepared.
Planned inside Novalure CRM
Conversations become
clear next steps.
Calls and optional webchats in one place. Review summaries, messages or permitted transcripts, results, appointments and follow-up tasks.
novalure AI workspaceConcept preview · sample data
OverviewAssistantsConversationsKnowledgeConnectionsUsage
Conversation list
Customer needs help with a project.
Contact details captured.
The same workspace is planned for website enquiries when webchat is added.
Enquiry detail · example
A clear starting point for your team.
- Interested in
- A service quote
- Next step
- Call back with the right information
- Appointment
- Requested · not yet confirmed
- Follow-up task
- Review the enquiry and contact the prospect
Appointments and other actions are only marked complete after the connected system confirms them. This is a design concept, not a live dashboard.
An optional second channel · Coming soon
Some customers call.
Others prefer to type.
Add the planned AI webchat to your business website. Answer questions, collect enquiries and guide visitors towards the right next step, using the knowledge approved for that channel.
Two channels. One place to follow up.
The shared Novalure CRM workspace is planned to bring phone and website conversations together.
Explore the website chatbot ↗Setup with Novalure
From your call needs
to a tested flow.
We agree the setup and support scope before you commit.
Define the job.
Clarify your enquiries, customer questions and the next steps you want.
Configure and connect.
Set the assistant’s instructions, approved knowledge and supported CRM or calendar connections.
Test and refine.
Check the agreed flows. Review actual outcomes and improve within the support scope you choose.
Before you decide
Clear expectations.
Simple next step.
When can I book it, and what does it cost?
Launch is planned for January 2027. Register interest now. Availability, prices, usage limits and support are confirmed before booking.
Do I need a new Novalure website?
No. Telephone and webchat services are planned as standalone offers or website add-ons. We review compatibility before proposing your setup.
Can I keep my number and use my calendar?
We review your provider and required systems. Calendar bookings and transfers depend on verified connections and the agreed configuration.
What about recordings and sensitive requests?
Automatic recording is not advertised as standard. Data handling and any permitted transcripts are explained before activation. Requests outside the agreed knowledge go to your team.
Start with your next customer
Give your enquiries
a better next step.
Tell us what callers ask, when your team is busy and how you follow up today. We’ll discuss a setup around your business.
No payment today. Your enquiry is not an order or a marketing subscription.