Your website stays
looked after.

Changing supplied text, prices, opening hours or images on existing pages. New page designs, additional pages, full copywriting, shops, booking systems, calculators, CRM integrations and redesigns require a separate quote approved before work starts.

The plans include 20, 60 or 90 minutes per service month respectively. Higher-tier time replaces lower-tier time; allowances do not add together. Editing, hands-on optimisation and workflow changes share that budget. Routine included monitoring and scheduled checks are separate from the editing allowance. Unused time does not roll over. We agree scope and cost with you before exceeding an allowance.

Contact us through the support channel supplied at onboarding. Performance and Conversion requests have priority over standard requests. Support hours, initial-response targets and escalation arrangements are recorded in the service schedule before activation. Priority is not a promise of instant resolution or 24/7 staffing. Automated monitoring can alert us to an outage; it does not guarantee uninterrupted service.

The service schedule identifies the website files, assets and any included database, plus backup frequency, retention and recovery arrangements. A deployment rollback alone is not a database backup. Your external email, registrar account and third-party systems are excluded unless expressly included. Restoration of the agreed website from an available backup is included; reconstruction of missing data or unsupported third-party systems is separately scoped.

Your website build may already include a working enquiry form. Conversion adds ongoing care for one agreed automated journey: customer confirmation, internal notification, monthly workflow and delivery checks, and improvements within your time allowance. Initial workflow setup is separately scoped and priced in writing before acceptance. We confirm the sending domain and provider requirements at onboarding.

No. It is a combined allowance of 500 transactional messages per service month. If an enquiry sends one confirmation and one internal notification, it uses two messages. Unused volume does not roll over. We agree additional volume and any cost before enabling it; unlimited sending and inbox delivery are not guaranteed. Advertising emails, newsletters, SMS and extra workflows are excluded.

Your domain and business email remain yours and with your existing providers. Registration, renewal, mailbox subscriptions and separate paid integrations are not included in these prices. Any required third-party charges are disclosed and agreed before activation; no surprise subscriptions are added.

No. We maintain and improve the agreed website and enquiry journey. Search rankings, lead volumes, revenue and a particular performance score are not guaranteed. Ad buying, ongoing SEO campaigns and marketing content production are separate services. Analytics, where used, requires the appropriate access and consent setup.

Care begins when the website goes live or on the agreed service start date. All care plans have a 12-month minimum term and renew for further 12-month terms unless cancelled in writing at least three months before the current term ends. Your order confirmation states the start and end dates and cancellation channel. Hosting exit and handover arrangements are agreed before service ends. See the Terms & Conditions.

Book basic Managed by 31 December 2026 for €39/month ex VAT for the first 12 months (€468 total); then €99/month ex VAT (€1,188 for the next 12 months). The discount does not apply to Performance (€1,788/year) or Conversion (€2,748/year). The Starter build is €790 one-off ex VAT during its launch offer: Starter plus basic Managed totals €1,258 ex VAT in the first year.